SYSTEMS ADMINISTRATOR [REMOTE BASED]

Location: Durban North

Our client based in Umhlanga is looking for a Systems Administrator.

 

Responsibilities:

 

  • Will be working inside a team of other technically minded individuals under the guidance of a mentor.
  • All aspects of user and license management including new user setup/deactivation
  • Responsible to analyse, troubleshoot and solve the support tickets
  • Identify and gather requirements from users and stakeholders and creating reports and dashboards using CRM or any other tools used by the organization
  • Monitor user adoption
  • User training and creating training materials
  • Expert in Reports and dashboards ( Microsoft tools, etc..)
  • Ability to reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes.
  • Meet individual performance goals, including weekly and/or annual efficiency goals.

Requirements:

 

  • Salesforce experience/Certifications is beneficial
  • Advanced excel experience is ESSENTIAL (Vlookup, index match, pivot tables and reporting)
  • Cloudcall or any Phone system Experience
  • Experience managing a ticketing system.
  • Expert in analysing reports and dashboards.

Shortlisted candidates will be contacted within 5 days for an interview. If not contacted, please consider your application unsuccessful.