SALES COORDINATOR [MANUFACTURING]

Location: Durban

Our client based in Durban is looking for an experienced Sales Coordinator to join their team.

The Sales Coordinator will co-ordinate and service all aftersales enquiries and also manage the spares’ store and oversee stock control.

 

Responsibilities:

 

  • Capture enquiries (tickets) related to aftersales enquiries timeously.
  • Ensure on-time completion of tickets as measured on the CRM.
  • Monitor and address overdue tickets as tracked on the CRM.
  • Track and report on tickets closed late as measured on the CRM.
  • Input and update customer and enquiry information in the CRM system.
  • Generate and analyse reports on enquiry status and store inventory.
  • Maintain spares store stock accuracy.
  • Conduct regular stock counts to ensure inventory accuracy.
  • Coordinate with suppliers to replenish stock as needed.
  • Provide efficient walk-in spares sales service.
  • Act as the primary point of contact for all aftersales enquiries.
  • Provide timely updates to customers regarding their enquiries and orders.
  • Work closely with Manager and other departments to ensure a seamless aftersales process.
  • Coordinate with the sales team to promote new sales and customer retention.
  • Identify and suggest improvements to aftersales processes to enhance efficiency and customer satisfaction.
  • Gather and analyse customer feedback to identify areas for improvement.
  • Implement strategies to address common customer issues and enhance service quality.

 

Requirements:

 

  • Matric
  • Relevant tertiary qualification - advantageous
  • Good experience with Microsoft Word and Excel
  • Previous experience in a manufacturing environment.
  • Able to work independently.

Please note: shortlisted candidates will be contacted within 5 days for interview. If not contacted, please consider your application unsuccessful.

 

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